CenterPoint outage sits at 680,000 customers without power as of Saturday

Melissa Alvarado and her five children have power, finally, after nearly a week of living through the heat, humidity and the uncertainty of CenterPointe Energy’s poorly executed restoration plan.

“I’ve never seen it this slow,” Alvarado, of Freeport, said Saturday morning of the restoration effort. “We’ve never had it like this. There was nothing to do but sleep it off.”

Alvarado is one of the luckier families to have electricity, six days after Hurricane Beryl slammed Houston and wiped out electricity to 2.26 million customers.

CenterPoint started Saturday morning with more than 680,000 customers without electricity. The number of restorations Saturday rapidly increased by the hour, according to its outage map, which has been criticized for its inaccuracies.

By Saturday night, CenterPoint’s website indicated that 463,800-plus customers remained without power, meaning more than 216,000 customers across Greater Houston finally have electricity.

Repair teams continued to traverse the region as frustrated customers either flagged down repair crews for advice or continued to dial the utility for help.

CenterPoint leaders say they’ll restore electricity to roughly half of those customers by Sunday night. Some could still be in for a days-long wait — the company estimates that some areas with more extensive damage could be without power through Friday, July 19. 

Some customers have a more clear idea of when their power will return, while others are unclear how much longer they’ll remain in the dark. CenterPoint is still adding neighborhood-level restoration time estimates to their outage map, days after a bungled rollout that added to mounting frustration with the region’s primary electricity provider. 

Customers have been able to reach a real person to voice concerns and report continued outages and downed lines – even as CenterPoints new outage map incorrectly indicates a neighborhood or block as being energized. Callers should request a reference report number from CenterPoint, which logs the customer complaint and can be used for future calls.

---

---

CenterPointe said some customers could be experiencing a “nested outage,” where their home is without power in an area that CenterPoint’s map shows as having electricity. CenterPoint does not provide an estimated time for restoration for nested outages, and it’s unclear how many customers are experiencing this. In some instances, trees have knocked down lines and damaged poles, which cannot be repaired by just sending a bucket truck, a mistake that has happened.

The frustration has even led to one arrest in Fort Bend County, where authorities arrested a man for pointing a gun at a repair worker, the county District Attorney’s Office announced. 

This week’s extensive and prolonged outages have spurred widespread criticism of CenterPoint’s preparation for Beryl and accusations that its response has been disorganized and inefficient. The Texas Public Utilities Commission, the state’s utilities regulator, urged the company Thursday to communicate better with its 1 million-plus customers still without power.

Texas Gov. Greg Abbott plans to hold a press briefing at 12:15 p.m. Sunday in Houston at Gallery Furniture, 6006 North Freeway.

While this weekend’s rain could provide slight relief from the past week’s sweltering heat, it could slow down the power restoration process. 

CenterPoint crews can typically keep working in the rain, but they must stop to take shelter if they see lightning until they decide it’s safe to continue, spokesperson Paul Lock said. 

Lock said the company brought in 1,000 more crews from outside of Houston Friday to assist with restoration efforts, Lock said, bringing the total number to 13,000. The crews are being deployed from 18 staging sites across the region, the most robust response to a storm in the company’s history. 

“Everyone here is exhausted, but we’ll continue to work around the clock to get everyone restored as quickly as possible,” Lock said Friday. 

Related