Our new guide addresses how energy and water companies can improve the customer experience at a time when trust is low.
Customer satisfaction with energy companies has improved over the last five years, but sadly, the utilities sector still trails behind most sectors of the UK Customer Satisfaction Index rankings, scoring just 71.7 points. That compares unfavourably with sectors such as banking and retail, which score in the 80s.
Our new guide with Netcall explores how utilities can meet this challenge head-on by enhancing capability, not replacing systems. Read it to learn about practical steps to achieve a smarter service that improves the customer experience. Learn about:
- How UK Power Networks improved its customer service using Netcall.
- Why personalised service is no longer a nice-to-have.
- Why vulnerable customers need more than just the standard service.
- Why manual processes create friction for everyone.
- How legacy systems leave customers waiting in moments that matter.
Download the guide now for more.