Investing.com — stock rose 3.6% on Monday after the company announced that Cabinetworks Group, the nation’s largest privately held kitchen cabinet manufacturer, has selected eGain’s AI Knowledge Hub and AI Agent for Contact Center to modernize its customer service operations.
The AI knowledge platform provider will help Cabinetworks replace scattered information sources with a single, governed knowledge system. The implementation includes eGain’s AI Knowledge Hub, AI Agent for Contact Center, integration with Five9 and Salesforce CRM, and a self-service portal for Cabinetworks’ customer network.
Cabinetworks, which owns brands including KraftMaid, Medallion, Merillat, and Smart Cabinetry, sought to scale its customer service capabilities while enhancing experiences for both customers and internal teams. The company had been operating across multiple legacy systems and identified AI as critical to supporting its growth strategy.
“As we continue to grow and serve more customers, we recognized the need to modernize our approach to knowledge management and customer service,” said Matt Conant, VP of Customer Experience and Care at Cabinetworks Group. “eGain’s AI Knowledge Hub provides a strong foundation to scale our operations while improving service quality.”
The unified knowledge foundation aims to provide real-time access to answers for customer inquiries with greater speed and accuracy. With knowledge integrated directly into agent workflows, Cabinetworks agents will have immediate access to up-to-date information across the company’s brands and products.
Current Connections, part of the Sandler Partners network, facilitated the partnership by connecting Cabinetworks with eGain’s knowledge management solutions.
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